NEOM
Social Development Bank
Dallah Hospitals
Ministry of Justice
Al Rajhi Bank
Zakat, Tax and Customs Authority
Digital Government Authority

Trusted by organizations across sectors

NEOM
Social Development Bank
Dallah Hospitals
Ministry of Justice
Al Rajhi Bank
Zakat, Tax and Customs Authority
Digital Government Authority

Trusted by organizations across sectors

Design Strategy

We help organizations set a clear digital direction, prioritize what matters, and turn it into an actionable plan.

A chess knight lit in blue against a dark blue background

Impact

We turn organizational goals and user needs into a clear direction for design. We define principles and priorities, connecting research with design systems and governance so teams can make consistent decisions and deliver a unified experience across channels.

Design Systems Built

Teams Aligned

Training Sessions Delivered

We Start You Need First

For questions and opportunities to work together.

We Start You Need First

Let's work together

Our approach

With you at every step

Four clear stages we move through together, from understanding where you are today to lasting impact that grows with your organization.

Understand the Current State

01

Discover

We gather what we need to know about the users, product, and organization before setting direction.

We speak with stakeholders, review the data and current experience, and compare it with the market. We then identify the main needs, challenges, and opportunities, and agree on what success means.

Stakeholder interviews

Data Review

Experience Review

Market Comparison

Set the Direction

02

Plan

We turn what we learned into clear design priorities and principles.

We rank opportunities by impact and feasibility, decide what to start now and what can wait, and define success measures and decision responsibilities. The result is a plan that helps teams move forward with clarity.

Design principles

Goals & KPIs

Priority Plan

Governance model

Build the Design System

03

Build

We turn agreed decisions into tools and components that teams can use every day.

We create the design foundations, component library, and the process for documenting and updating them. We also define how teams contribute to the system, giving designers and developers one shared reference.

Design Foundations

Component library

Documentation site

Contribution model

Apply and Improve

04

Rollout

We test the system with teams, train them to use it, and improve it over time.

We begin with a focused rollout and measure its effect on speed and quality. We then address feedback and expand adoption gradually, with ongoing training and support.

Training workshops

Pilot Rollout

Performance Measures

Scale Plan

Methods & tools

Tools for consistent design at scale

We combine research, design systems, and governance to help teams work faster and deliver consistent, accessible experiences across products and channels.

Design Principles

Brand Application Guide

Experience Direction

Content Strategy Guide

Interaction Patterns

Accessibility Standards (WCAG)

Inclusive Design Checklist

Interface Writing Guidelines

Personalization Framework

Measurement Plan & KPIs

Analytics Event Taxonomy

Quality Checklists

Governance & Decision Rights

Contribution & Review Process

Design Ops Playbook

Continuous Improvement Plan

Localization Plan

Testimonials We’re Proud Of

In the Words of Our Partners

  • A dark blue sphere resting among rippling circles on a blue surface

    “AZM X’s team showed outstanding expertise and dedication, and significantly improved our mobile application.”

    Al Rajhi Bank

    Emad Khawaja

    UX Director · Al Rajhi Bank

  • Glowing green waves against a dark background

    “AZM X’s designers and researchers delivered designs that exceeded our expectations. I highly recommend them as a UX partner.”

    neoleap

    Bandar Alhussaini

    UX Director · neoleap

  • An orange sphere before an orange panel in warm light

    “AZM X’s professionalism, attention to detail and commitment to quality made them an excellent partner who exceeded our expectations.”

    Tamkeen Technologies

    Najla Alzahrani

    VP, Self-Sustainable Programs · Tamkeen Technologies

  • A red arch, blocks and a stone pyramid before a white disc in red light

    “AZM X proactively conducts its own research and immerses itself fully, which consistently leads to exceptional results.”

    Al Rajhi Capital

    Haytham Ali

    VP, Digital Factory · Al Rajhi Capital

  • A curling golden ribbon in warm light

    “AZM X’s dedicated UX team for NEOM fully embraced our vision and delivered innovative solutions that went beyond traditional UX approaches.”

    NEOM

    Rawan Alsubhi

    Head of UX · NEOM

  • A wavy silver sculpture with a soft texture on a grey background

    “Choosing AZM X for the UX/UI design of the Alrajhi Takaful app was a strategic move: their in-depth research and innovative design anticipated and exceeded user expectations.”

    Al Rajhi Takaful

    Mohammed Romaih

    Chief Digital Officer · Alrajhi Takaful

  • Rippling red petals up close in soft light

    “AZM X’s team demonstrated a strong understanding of our vision and the unique needs of healthcare users.”

    Dallah Health

    Afnan Basudan

    Head of Digital Marketing · Dallah Health

Testimonials We’re Proud Of

In the Words of Our Partners

  • A dark blue sphere resting among rippling circles on a blue surface

    “AZM X’s team showed outstanding expertise and dedication, and significantly improved our mobile application.”

    Al Rajhi Bank

    Emad Khawaja

    UX Director · Al Rajhi Bank

  • Glowing green waves against a dark background

    “AZM X’s designers and researchers delivered designs that exceeded our expectations. I highly recommend them as a UX partner.”

    neoleap

    Bandar Alhussaini

    UX Director · neoleap

  • An orange sphere before an orange panel in warm light

    “AZM X’s professionalism, attention to detail and commitment to quality made them an excellent partner who exceeded our expectations.”

    Tamkeen Technologies

    Najla Alzahrani

    VP, Self-Sustainable Programs · Tamkeen Technologies

  • A red arch, blocks and a stone pyramid before a white disc in red light

    “AZM X proactively conducts its own research and immerses itself fully, which consistently leads to exceptional results.”

    Al Rajhi Capital

    Haytham Ali

    VP, Digital Factory · Al Rajhi Capital

  • A curling golden ribbon in warm light

    “AZM X’s dedicated UX team for NEOM fully embraced our vision and delivered innovative solutions that went beyond traditional UX approaches.”

    NEOM

    Rawan Alsubhi

    Head of UX · NEOM

  • A wavy silver sculpture with a soft texture on a grey background

    “Choosing AZM X for the UX/UI design of the Alrajhi Takaful app was a strategic move: their in-depth research and innovative design anticipated and exceeded user expectations.”

    Al Rajhi Takaful

    Mohammed Romaih

    Chief Digital Officer · Alrajhi Takaful

  • Rippling red petals up close in soft light

    “AZM X’s team demonstrated a strong understanding of our vision and the unique needs of healthcare users.”

    Dallah Health

    Afnan Basudan

    Head of Digital Marketing · Dallah Health

Testimonials We’re Proud Of

In the Words of Our Partners

  • A dark blue sphere resting among rippling circles on a blue surface

    “AZM X’s team showed outstanding expertise and dedication, and significantly improved our mobile application.”

    Al Rajhi Bank

    Emad Khawaja

    UX Director · Al Rajhi Bank

  • Glowing green waves against a dark background

    “AZM X’s designers and researchers delivered designs that exceeded our expectations. I highly recommend them as a UX partner.”

    neoleap

    Bandar Alhussaini

    UX Director · neoleap

  • An orange sphere before an orange panel in warm light

    “AZM X’s professionalism, attention to detail and commitment to quality made them an excellent partner who exceeded our expectations.”

    Tamkeen Technologies

    Najla Alzahrani

    VP, Self-Sustainable Programs · Tamkeen Technologies

  • A red arch, blocks and a stone pyramid before a white disc in red light

    “AZM X proactively conducts its own research and immerses itself fully, which consistently leads to exceptional results.”

    Al Rajhi Capital

    Haytham Ali

    VP, Digital Factory · Al Rajhi Capital

  • A curling golden ribbon in warm light

    “AZM X’s dedicated UX team for NEOM fully embraced our vision and delivered innovative solutions that went beyond traditional UX approaches.”

    NEOM

    Rawan Alsubhi

    Head of UX · NEOM

  • A wavy silver sculpture with a soft texture on a grey background

    “Choosing AZM X for the UX/UI design of the Alrajhi Takaful app was a strategic move: their in-depth research and innovative design anticipated and exceeded user expectations.”

    Al Rajhi Takaful

    Mohammed Romaih

    Chief Digital Officer · Alrajhi Takaful

  • Rippling red petals up close in soft light

    “AZM X’s team demonstrated a strong understanding of our vision and the unique needs of healthcare users.”

    Dallah Health

    Afnan Basudan

    Head of Digital Marketing · Dallah Health

FAQ

What Would You Like to Know?

What is Design Strategy?

A plan aligning brand, user needs, and operations to scale consistent, accessible experiences with measurable impact.

What is Design Strategy?

A plan aligning brand, user needs, and operations to scale consistent, accessible experiences with measurable impact.

How is it different from Digital Strategy?

Digital Strategy sets business, portfolio, and tech direction; Design Strategy systemizes experience, patterns, and governance across products.

How is it different from Digital Strategy?

Digital Strategy sets business, portfolio, and tech direction; Design Strategy systemizes experience, patterns, and governance across products.

Why invest now?

It shortens time-to-market, cuts defects, improves satisfaction, and lowers cost-to-serve through reuse and clarity.

Why invest now?

It shortens time-to-market, cuts defects, improves satisfaction, and lowers cost-to-serve through reuse and clarity.

What outcomes can we expect?

Principles, design system, prioritized backlog, quality gates, faster releases, and KPIs tracking adoption, satisfaction, and ROI.

What outcomes can we expect?

Principles, design system, prioritized backlog, quality gates, faster releases, and KPIs tracking adoption, satisfaction, and ROI.

How long does it take?

Foundations in 6–10 weeks; rollout and optimization continue iteratively.

How long does it take?

Foundations in 6–10 weeks; rollout and optimization continue iteratively.

What deliverables are included?

Principles, IA, patterns, tokens, components, UI kit, guidelines, governance model, measurement plan, rollout roadmap.

What deliverables are included?

Principles, IA, patterns, tokens, components, UI kit, guidelines, governance model, measurement plan, rollout roadmap.

Do you support accessibility?

Yes—WCAG-aligned standards, audits, and inclusive patterns embedded in the system.

What tools do you use?

Figma (or equivalent), analytics, testing platforms, and repos for component versioning.

Can you work with our brand team?

Absolutely—brand-to-product mapping preserves identity while enabling digital scalability.

How do you ensure adoption?

Training, playbooks, contribution models, and review cadences; clear decision rights and quality gates.

Can vendors contribute?

Yes—governed contribution model, PR flow, and review checklists maintain quality.

How is success measured?

KPIs/OKRs: completion, CSAT/NPS, accessibility scores, speed, conversion, cost-to-serve, governance compliance.

Do you provide coaching?

Yes—hands-on coaching for product, design, content, and engineering teams.

Will this slow us down initially?

A short setup period yields faster, more reliable delivery afterward.

Which industries do you serve?

Government, healthcare, education, finance, telecom, logistics, and retail.

Show all questions

Let’s Create Impact Beyond the Touchpoint

Whether you’re developing a service, product, or customer experience, we’re here to help uncover opportunities, navigate challenges, and define the right path forward.

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